Thanks for shopping at Ashley Contracts site. If you are not entirely satisfied with your purchase, we’re here to help.
Except for Made-to- measure items (see below) you have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Made-to- measure items
If you need to amend or cancel your order for made-to- measure items, you may only do so up to 48 hours after you have placed it by contacting Customer Services*. Thereafter we reserve the right to charge you up to 25% of the value of the amended/cancelled Product.
Once received, these products cannot be cancelled unless confirmed defective or mis-described by Ashley appointed inspector.
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us by calling +44 (0)1582 860970 or emailing firstname.lastname@example.org